Return eligibility and window
Direct website orders are eligible for return when the book arrives damaged, defective or misprinted. Contact Growth Lab Press within 7 days of delivery with your order number, clear photographs and a description of the issue. Non-defective change-of-mind returns are not accepted unless required by applicable consumer law. These terms do not limit statutory consumer rights.
Before returning a book
Contact Growth Lab Press before sending a book back. Do not return a book to Bookvault without written instructions. Approved returns are sent by post. Growth Lab Press will provide a prepaid return label or reimburse reasonable tracked return postage for an approved defective return.
Cancellations
Ask for a cancellation promptly. Print-on-demand orders enter production quickly, so cancellation is not guaranteed after production starts.
Damage, defects and misprints
A confirmed printing or delivery defect qualifies for an appropriate replacement or refund. No restocking fee applies.
Refund processing
An approved refund is issued to the original payment method within 7 business days after Growth Lab Press receives the returned book or confirms that a physical return is not required. Your bank may take additional time to post the credit.
Contact
Email tradetowncanada@gmail.com with your order number and request.