Return eligibility and window
Direct website orders are eligible for return when the book arrives damaged, defective or misprinted. Contact Growth Lab Press within 7 days of delivery with your order number, clear photographs and a description of the issue. Non-defective change-of-mind returns are not accepted unless required by applicable consumer law. These terms do not limit statutory consumer rights.
Before returning a book
Contact Growth Lab Press before sending a book back. We will provide return instructions. Growth Lab Press will provide a prepaid return label or reimburse reasonable tracked return postage for an approved defective return.
Cancellations
Ask for a cancellation promptly. Orders enter fulfillment quickly, so cancellation is not guaranteed once fulfillment starts.
Damage and defects
A confirmed manufacturing or delivery defect qualifies for an appropriate replacement or refund. No restocking fee applies.
Exchanges
Exchanges are not accepted. A confirmed defect qualifies for an appropriate replacement or refund under the process above.
Refund processing
An approved refund is issued to the original payment method within 7 business days after Growth Lab Press receives the returned book or confirms that a physical return is not required. Your bank may take additional time to post the credit.
Contact
Email support@growthlabcrm.ca with your order number and request.
Business phone: 365-688-1533. Do not send returns to the public business address shown on this site. Contact us first for approval and return instructions.